– Orders are normally sent out on Tuesday and Friday.
– It takes 3 to 10 business days to your door, depending on your area and shipping. Due to coronavirus we anticipate our Online Store may face delivery delays
– After the goods are dispatched, you will receive a confirmation email including the tracking number of your order. Please offer a real and effective e-mail address, which the delivery status of goods can be informed prompt.
-If you haven’t received an email within 5 business days, feel free to reach out to us at firstname.lastname@example.org
Your order can be picked up from the store in Melbourne by appointment only. We will be in touch by email when your order is ready for a pick up.
Store address – 120 High street, Northcote, VIC 3070 Australia
CHANGE OF MIND
Within 7 days of products delivered to your home, or of purchase at our store, you may return your items for a refund of the merchandise value. Proof of purchase is required for all returns and exchanges for changed mind. The postage will be deducted from the refund.
We cannot accept returns on special-order, items damaged or opened or sale items.
DAMAGED OR FAULTY ITEMS
For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately.
Please email email@example.com to report damaged or faulty items, and to process your return.