Delivery + Refund Policy

Delivery Time:
– Orders are normally sent out on Tuesday and Friday.

– It takes 3 to 10  business days to your door, depending on your area and shipping.

Shipping:

-We ship Australia wide

– After the goods are dispatched, you will receive a confirmation email including the tracking number of your order. Please offer a real and effective e-mail address, which the delivery status of goods can be informed prompt.

-If you haven’t received an email within 5 business days, feel free to reach out to us at hello@shokuikuaustralia.com

Pick-up:

Your order can be picked up from the store in Melbourne by appointment only. We will be in touch by email when your order is ready for a pick up.

Store address – 120 High street, Northcote, VIC 3070 Australia

Refund policy:

CHANGE OF MIND

Within 7 days of products being delivered to your home, or of the purchase at our store, you may return your items for a refund of the merchandise value. Proof of purchase is required for all returns and exchanges for changed mind. The postage will be deducted from the refund.

We cannot accept returns on special-order, items damaged or opened or sale items.

DAMAGED OR FAULTY ITEMS

For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately.

Please email hello@shokuikuaustralia.com to report damaged or faulty items, and to process your return.